Orders are typically processed and dispatched within 1–3 business days. During busy periods, promotions, or holiday seasons, dispatch times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your parcel’s journey.
Shipping Within Australia
We ship via Australia Post.
Shipping timeframes are estimates provided by Australia Post and may vary depending on your location.
Standard delivery within Australia typically takes 2–8 business days after dispatch. Express delivery options may be available at checkout for faster delivery.
Please note that delays can occasionally occur due to factors outside our control, including carrier delays or peak shipping periods.
Conch & Co is not responsible for delays once your parcel has been lodged with Australia Post.
Shipping Costs
Shipping rates are calculated at checkout based on Australia Post domestic delivery rates and the weight and size of your order.
We offer Australia-wide shipping via Australia Post, with both Standard and Express delivery options available depending on your location.
Shipping costs will be displayed at checkout before payment is completed. Delivery timeframes are estimates provided by Australia Post and may vary depending on your location.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website when available.
Local Pickup
Local pickup may be available at checkout.
You will receive an email notification when your order is ready for collection. Please do not attend for pickup until you receive confirmation.
Orders must be collected within 14 days unless otherwise arranged.
Incorrect Addresses
Please ensure that your shipping address is entered correctly at checkout. We are unable to take responsibility for orders delivered to an incorrect address provided by the customer.
If you notice an error in your address, please contact us as soon as possible at hello@conchco.com.au. While we will do our best to assist, we cannot guarantee changes can be made once the order has been processed or shipped.
Lost or Damaged Parcels
Once your order has been shipped and is in the care of Australia Post, delivery and handling of the parcel is the responsibility of the carrier.
If your parcel is lost, delayed, or arrives damaged, we recommend contacting Australia Post directly to lodge an enquiry or investigation using your tracking number.
Of course, if you need help locating your tracking information or have any questions about your order, please feel free to contact us at hello@conchco.com.au and we’ll do our best to assist.
