Privacy policy

Conch & Co
Last updated: 03/03/26

Conch & Co (“we”, “us”, “our”) operates this website and online store powered by Shopify (the “Services”).

This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, make a purchase, or contact us.

By using our Services, you agree to this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Information you provide to us:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via Shopify or payment providers)

  • Order history

  • Communications with us

Information collected automatically:

  • IP address

  • Device and browser information

  • Website usage data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Provide customer support

  • Communicate with you about your order

  • Send marketing emails (if you opt in)

  • Improve our website and services

  • Prevent fraud and maintain security

  • Comply with legal obligations

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

3. Advertising & Tracking Technologies

We use cookies and similar technologies to provide a better shopping experience and to deliver relevant advertising.

This may include the use of:

  • Meta (Facebook & Instagram) Pixel

  • Google Ads and Google Analytics

These tools may collect information about:

  • Pages you visit on our website

  • Products you view or add to cart

  • Purchases you make

  • Your device and browsing behaviour

This information may be used to:

  • Measure the effectiveness of our advertising

  • Show you relevant ads on other websites or social media platforms

  • Create audiences for marketing campaigns

This data may be shared with Meta and Google in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings. You can also manage advertising preferences directly via:

  • Google Ads Settings

  • Facebook Ad Preferences

4. Shopify & Third-Party Services

Our store is hosted by Shopify. Shopify collects and processes certain personal information to enable us to operate our online store.

We may also share your information with trusted service providers such as:

  • Payment processors

  • Shipping providers (e.g. Australia Post)

  • Email and marketing platforms

  • IT and website support providers

These providers only receive the information necessary to perform their services.

For more information about how Shopify handles personal information, visit:
https://privacy.shopify.com

5. Overseas Disclosure

Some of our service providers (including Shopify, Meta and Google) may store or process personal information outside Australia.

We take reasonable steps to ensure your personal information is handled securely and in accordance with Australian privacy laws.

6. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet is completely secure.

7. Access & Correction

You may request access to or correction of your personal information by contacting us.

We will respond within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us using the details below.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

Contact Us

Conch & Co
22 Spencer Street
Tumby Bay SA 5605
Australia
Email: hello@conchco.com.au